Job description

•    Greet all customers with friendly, personalized service and develops a rapport with them.
•    Maintaining a fast speed of service, especially during rush times and high peak season.
•    Take orders from customers and input their selections into the caf s internal computer systems
•    Develop sufficient knowledge on the list of products and offerings and effectively and accurately communicate it to customers
•    Prepare all beverages according to customer requirements within the prescribed time frame
•    Prepare / reheat / serve food according to the set standards
•    Grinding, weighing and packing coffee beans for customers
•    Understanding the basics of all company coffees (roast level and flavour notes)
•    Able to suggest beverages, roasts and equipment based on customer s requirement
•    Ensures cleanliness at the station and caf in general during each shift
•    Respond to guest questions, concerns and complaints and make sure they leave satisfied
•    Follow all caf safety and security procedures and arrive on time for all shifts and stay until shift completion
•    Maintains efficient, friendly service. Clear tables in a timely and thorough manner.
•    Responds proactively to prevent heated customer service situations.
•    Restocks retail shelves when necessary, keeping in mind set merchandising guidelines. Keeps the retail areas neat and clean.

Requirement
•    Any one who has completed his 12th or holds a Diploma along with valid identity proof like (Pan Card & Aadhar Card).
•    Ability to work on your feet for long hours.
•    Willing to work on weekends and holidays in high demand season.
•    Strong customer service skills.